Return Policy

Return Policy

Welcome to Lucoe.com! We want you to be completely satisfied with your jewelry purchase. Please review our return policy to understand how we handle returns and exchanges:

1. Eligibility

- We accept returns and exchanges within 30 days from the date of delivery.

- To be eligible for a return or exchange, the item must be unused, in its original condition, and accompanied by the original packaging and tags.

2. How to Initiate a Return

- Contact our customer service team at lucoe.com to initiate a return or exchange. Please provide your order number and details about the item(s) you wish to return.

- Our team will provide you with instructions on how to return the item(s) and issue you a return authorization (RA) number.

3. Return Shipping

- You are responsible for shipping the item(s) back to us securely. We recommend using a trackable shipping service.

- Shipping costs for returns or exchanges are non-refundable, unless the return is due to our error (e.g., wrong item received, defective product).

4. Refund Process

- Once we receive your returned item(s) and verify that they meet our return eligibility criteria, we will process your refund.

- Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to reflect in your account.

5. Exchanges

- If you wish to exchange an item for a different size or style, please indicate your preference when contacting us for a return. Exchanges are subject to availability.

6. Non-Returnable Items

- Certain items are not eligible for return or exchange due to hygiene reasons or customization. These include pierced earrings, engraved items, and personalized jewelry.

7. Damaged or Defective Items

- In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as applicable.

8. Contact Us

If you have any questions or need further assistance regarding our return policy, please reach out to us at lucoe.com. Our customer service team is here to help.

Thank you for shopping at Lucoe. We appreciate your business and hope you enjoy your jewelry!